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- Winter Gear
We know you want your shoes or gear as fast as possible so we will get it out the door as soon as we can.
Free Shipping Details
Any shoes or combination of items purchased which total at least $50 will ship to you FREE via UPS Ground within the contiguous US. Ground shipping normally takes 3-5 business days from the time you place your order. Orders placed after 3pm EST will be shipped on the next business day (Monday - Friday), so please plan accordingly.
Our free ground shipping program is limited to the contiguous states with shipments to Hawaii, Alaska and US off shore territories priced according to weight and location.
We wish we could as it would be cool to see our products in other countries, but as of now we are limiting our online sales to the USA.
We are closed on the following days: New Year's Day, Thanksgiving Day and Christmas Day. Anything purchased on one of these days may be delayed by a day and anything purchased after 2pm EST of the preceding day, may be delayed up to two days.
**Sale items are FINAL SALE.**
All refunds are for Charm City Run store credit only.
Thanks for shopping at Charm City Run online store! We want to make sure you have all the right gear so that you can achieve your running and fitness goals. Within 2 weeks of delivery, go ahead and try the shoes on the road, trail, treadmill or track and if they don’t feel right send them back and we will exchange them for you. We only ask that you use them for their intended purpose and, so we are on the same page, mowing the lawn does not count. Although our exchange policy is great, we still reserve the right to deny a request for exchange if you used the gear to stomp grapes while making your own wine, cleaning out your horse’s stall or participating in a color run. Even though color runs are technically running they are awesomely messy and, well, we think you get the point.
We also think it’s reasonable that, within 2 weeks from the day of arrival, you will decide if you do not want to keep your items. If you want to exchange your purchase keep reading and we’ll let you know how easy it is. (You MUST initiate your refund or exchange with us within 2 weeks of receiving the product).
HOW DO I MAKE A REFUND OR EXCHANGE?
You can either bring the product(s) back to the store or send it back to us. If you send it back to us, we’ll pay for the shipping unless you are mailing it from outside the 48 contiguous United States. We won’t pay for your gas to drive to the store though. Sorry about that. Either way, just follow these easy steps:
If you want to mail it back to us:
Don’t forget to keep the tracking info as you will be responsible until we receive the items into our warehouse.
You are also welcome to bring your purchase back to any Charm City Run location.