Shipping & Returns

SHIPPING

We know you want your shoes or gear as fast as possible so we will get it out the door as soon as we can. 

Free Shipping Details

Since you can't currently can't visit a Charm City Run shop, all orders ship to you FREE via UPS Ground within the contiguous US. Ground shipping normally takes 3-5 business days from the time you place your order. Orders placed after 3pm EST will be shipped on the next business day (Monday - Friday), so please plan accordingly.

Shipping locations

Our free ground shipping program is limited to the contiguous states with shipments to Hawaii, Alaska and US off shore territories priced according to weight and location.

International Shipping

We wish we could as it would be cool to see our products in other countries, but as of now we are limiting our online sales to the USA.

Holiday Shipping

We are closed on the following days: New Year's Day, Thanksgiving Day and Christmas Day. Anything purchased on one of these days may be delayed by a day and anything purchased after 2pm EST of the preceding day, may be delayed up to two days.

RETURNS

**Sale items are always FINAL SALE. No exceptions**

Thank you for supporting our small business by choosing to shop online with us. Due to the current situation with COVID-19, we have updated our return policy to ensure you can still find the shoes and gear you need while our stores are closed. Please read below.

All returns and refunds must be requested within 2 weeks of receiving your order.

What can be refunded: Full-price items only, including shoes that have only been worn inside; unworn apparel with the tags still on; and unused accessories still in the original packaging can be refunded. You can also request an exchange or store credit. Please follow the instructions below to request a refund. We will send you a return shipping label. Once we receive your return, we will contact you to process the refund over the phone. You will need your credit or debit card handy if requesting a refund. Your return request must be initiated within 2 weeks of receiving your order.

What can be returned for store credit or exchange only: Full-price items only including shoes that have been worn outside. Your return request must be initiated within 2 weeks of receiving your order.

 

HOW DO I MAKE A REFUND OR EXCHANGE?

All returns and refunds must be requested within 2 weeks of receiving your order.

Email onlinestore@charmcityrun.com and provide the following information:

  • Your order #
  • If you want a refund, store credit or exchange (please see guidelines above)
  • Which item(s) you want to return or exchange.
  • If you want to exchange, what item do you want to exchange for?
  • The reason you would like to return or exchange the item(s).  (i.e. wrong size, didn't feel good, changed my mind, etc.)

Within one business day, if not sooner, we’ll email you a Return Authorization and a pre-paid UPS shipping label. As long as you are shipping back from the 48 contiguous United States.

When you do mail your items back to us:

  • Place the item(s) you want to return/exchange back in the shipping box they came in along with a copy of your return authorization email.  If you are sending shoes back please put them in the shoe box they came in and then put the shoe box in the shipping box.  PLEASE DO NOT USE THE SHOE BOX AS THE SHIPPING BOX.  IF YOU JUST TAPE UP THE SHOE BOX AND SEND IT BACK TO US WE WON'T BE ABLE TO ISSUE YOUR REFUND.
  • Tape the SHIPPING BOX closed.
  • Stick or tape the return label we sent to you on top of the shipping label already on the box.  The return label goes on the brown shipping box.  Make sure the barcode is visible and can be scanned by UPS.  We need that shoe box in as good condition as the shoes you’re sending back!
  • Drop the box off at your nearest UPS store or drop box.
  • It takes somewhere between 3 and 5 business days for UPS to get your return back to us.  Once we receive it, we will process your return and credit your account for the purchase amount or call you to process your refund over the phone.  We will notify you of this via email. If you are exchanging an item, it will be shipped to you once we receive your original item.

Don’t forget to keep the tracking info as you will be responsible until we receive the items.

 

Thank you for choosing to support our small business during this time. Live. Give. Run. Be well.

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